Visitation Policy


Effective May 4, 2021

In order to protect the health and safety of our patients, staff and community, we currently have limited general visitation, as well as the approved exceptions per the New York State Department of Health.

General Inpatient Visitation Guidelines
You may choose to visit between the hours of 11 am to 1 pm or 4 to 6 pm. Only one person per session is permitted. The following guidelines must be followed:

  • One visitor over the age of 18 is allowed per patient per day and may visit during either the morning or afternoon hours.
  • Visitors who have been identified by the patient will be allowed on the unit.
  • All visitors must adhere to screening, handwashing and infection control guidelines. A mask must be worn at all times, including in the patient’s room. No eating or drinking is permitted in patient’s room.
  • Visitors will not be allowed to visit patients with COVID-19, however we will facilitate virtual visitation.

Emergency Department
One visitor per patient in the Emergency Department is permitted.

Support Persons
Hospitals permit support persons at the patient bedside as per the Department of Health guidelines for:

  • Patients in Labor & Delivery
  • Pediatric patients
  • Patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia
  • Patients in imminent end-of-life situations
  • Surgical/Procedural Areas: One visitor may accompany a patient through the intake process and then can rejoin the patient for the discharge process.

For All Visitors:

  • Provide us with your name and telephone number at the Information Desk in the event contact tracing is required.
  • You are discouraged from coming into the hospital with any type of large bag (tote bag, backpacks, overnight bags, etc.).
  • Wear a mask that fully covers your nose and mouth. Masks will be provided by the hospital. You must wear your masks the entire visit, including while in a patient’s room. If you do not wear a mask, you will be asked to leave.
  • You will undergo symptom and temperature checks via thermal scanning when entering the hospital (please remove hats). You will also be asked health screening questions.
  • Remain in the patient’s room for your entire visit.
  • Practice good hand hygiene and wash with soap and water for 20 seconds or use hand sanitizer when entering and exiting a patient’s room.
  • Maintain social distancing of at least 6 feet throughout the visit.

We appreciate your cooperation and understanding during this time. We know how important your family members and loved ones are to your healing process and want to ensure a safe environment for everyone.