Telehealth Terms

Telehealth (the “Service”) involves the use of two way real time electronic communications to enable health care providers at a different location from you to obtain information about you that may be used for diagnosis, consultation, treatment and follow-up, and may include any of the following: your medical records, medical images, and output data from medical devices and sound and video files.

Telehealth may provide improved access to medical care by enabling you to remain in your home (or at a remote site) while the health care provider obtains information from you. There are potential risks associated with the use of telemedicine. These risks include, but may not be limited to:

In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision making by the healthcare provider.  In this case, the healthcare provider will refer you to a site for a face-to-face diagnosis;

Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment; and

In very rare instances, security protocols, if applicable, could fail, causing a breach of privacy of personal medical information.

By using this site and requesting a telehealth session, you are consenting to a telehealth session and confirm you understand the following:

  1. The laws that protect the privacy and the confidentiality of your medical information and your right to access this information also apply to telemedicine.
  2. For your telehealth session, you must be in a private area and not include anyone who is not directly involved with your care.
  3. You have the right to withhold or withdraw your consent to the use of telehealth in the course of your care at any time, without affecting my right to future care or treatment.
  4. Alternative methods of medical care may be available to you, and you may choose one or more of these at any time. These alternatives have been explained to you to your satisfaction.
  5. In an emergency situation, you understand that you should immediately call 911 or seek help from a hospital in your immediate area.  Your health care provider may be able to provide with a reference.
  6. In the event of a technical problem, you understand that you need to provide a telephone number and an email address (back up contact) where you can be reached to restart or reschedule an appointment.
  7. You understand that under no circumstances shall Stony Brook University Hospital, or its associated university faculty practice plans and its other affiliated physician groups, their employees and agents be liable in any way for my use of this Service, including but not limited to, any errors or omissions caused by a third-party application, any damage to any computer system, any loss of data or any improper use or disclosure of information caused by you or any person using your username or password.  You understand that Stony Brook University Hospital, and its associated university faculty practice plans and its other affiliated physician groups does not assume any responsibility for any losses, damages or liabilities arising from the failure of any telecommunications infrastructure or the internet or from the misuse of any personal health information, advice, ideas, information, instruction or guidelines accessed through the Service.

You confirm that you are at least eighteen years of age or older, am competent to accept the Service offered and will be located in the State of New York when you receive the Service.