All appointments are made through the patient portal MyHealtheLife. 

Stony Brook Virtual Immediate Care is only available for patients physically located in New York state at the time of the visit. 

Appointments can be made for patients over 5 years of age. 

Children age 5-12: A parent or guardian must schedule any appointments for children ages 5 to 12 through Stony Brook's MyHealtheLife, and the parent/guardian must be present during the video visit. 

To make an appointment you must be set up as a Designated Representative for your child in the Patient Portal.  To become a Designated Representative:

• Call the office of your child's pediatrician at Stony Brook Medicine
• Ask to be set up as a Designated Representative 
• The office will send you enrollment information

Teens age 13 to 17: Teens can schedule their own appointments by logging into their existing patient portal account here.  Parents or guardians must be present and give consent for the visit.  

If you are aged 13-17 and would like to create a new portal find out more here.  

For technical support patients can dial (631) 638-CARE (2273) for assistance with booking appointment, video connection trouble shooting, questions after your virtual care visit and trouble logging into their patient portal. 

Virtual Immediate Care providers can prescribe medications if needed, however controlled substances and some other medications cannot be prescribed during video visits. 

Regular prescription refills are available via MyHealtheLife.  

You can get a doctor's note from Virtual Immediate Care visit. Please let the provider know at the time of your visit that you will require a note. After your visit, the note will be located in your MyHealtheLife account. 

If you have MyHealtheLife installed and working on your phone, you can log in to MyHealtheLife to access your appointment link on the Virtual Immediate Care page. Your individual appointment link will also be sent to you by text message and/or email.  

If you have a MyHealtheLife login (but not on your phone) you can sign on with your phone by downloading the app here: 

Sign on with your iPhone  

Sign on with your Android 

We recommend that you are stationary and connected to Wi-Fi for an improved video visit experience and to limit interruptions in service, however, you will still be able to connect through your wireless carrier, if necessary.  

You will need a desktop or laptop computer with a working web camera, microphone, speakers. 

You need high-speed internet connection to access Virtual Immediate Care with a computer. Recent versions of Google Chrome, Apple Safari, and Mozilla Firefox web browsers are compatible with this service. If you have trouble connecting, please call us at (631) 638-CARE (2273)   

You may call (631) 638-CARE (2273)  during the hours of 8 am and 5 pm, Monday through Friday for assistance with booking or canceling your appointment.

If your provider recommends laboratory testing or an imaging exam, the provider will enter an order into MyHealtheLife portal. You may then schedule your test for the location of your choice. Please print out your order form and bring it with you to your appointment.

Your results will be sent to your MyHealtheLife account, and we will contact you about any abnormal results.

If you have any questions after your visit, you can call (631) 638-CARE (2273) and be connected to our follow-up team between the hours of 7 am and 5pm. You may also message the provider team directly through your MyHealtheLife account.

If this is after hours, you may leave a message, and the team will respond on the next business day. 

If this is an urgent clinical matter, please either call 911 or be seen in person at your nearest emergency room.