Our approach to care and some notes from our patients
At Stony Brook Medicine's Neurosciences Institute, patient comfort and optimal outcomes are our highest priorities. Our multidisciplinary specialist teams aim to work collaboratively with our patients and their families during diagnosis, treatment, and beyond to support all aspects of the patient experience.
Our care philosophy includes compassion and mutual understanding, where patients and family member(s) play an active role and work in partnership with the healthcare team.
Our Patient and Family Centered Care model is founded on four core principles.
- People are treated with respect and dignity.
- Healthcare providers communicate and share complete and unbiased information with patients and families in ways that support them and are useful. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
- Collaboration among patients, family members, and providers occurs in policy and program development and professional education, as well as the delivery of care.
- The ultimate goal of Patient and Family Centered Care is to create partnerships among healthcare practitioners, patients, and families that will lead to the best outcomes and enhance the quality and safety of healthcare. We are embracing Patient and Family Centered Care throughout our organization.
Some notes back from our patients
"Hello Dr. Kowalska and Maureen,
I just wanted to reach out and thank you both for being so kind to my father and to me when I would contact you for help and guidance. We were all blown away by the level of care that the neurology team had provided him through the worst and most heatbreaking experience of our lives. He felt so comforted by your care specifically and appreciated your empathy and kind bedside manner as did I. I always felt like he was your only patient, and can't thank you enough for taking the time out of your busy days to make us feel that way. It's been a long 2 years, thank you for all of your patience and help. He passed Tuesday peacefully with his children by his side and I thank you so much for helping us to get him there comfortably."
Kindest regards, K.M. February 2016
“Dr. Andriola has been my neurologist for 20 years. She’s seen me through epileptic seizures, brain surgery and a lot of personal stuff that I’ve gone through. I’m so grateful and thankful for all the help, support and advice she’s given me all these years. Where do you find a doctor who calls you back when you have a problem, even when she’s busy? She’s one in a million!"
Sarah Knapp, 2015
"Dear Dr. Guy Schwartz
Your caring and compassionate treatment for my husband, Will, gave our family two additional years with him. I know the residual effect of the stroke added a new dimension to the treatment of Will's Parkinson's disease. The left sided paralysis/weakness, spastic left hand, and seizures were difficult to treat. To paraphrase Eleanor Roosevelt; Many people will walk in and out of your life, but only a few will leave footprints on your heart. You have left your footprints on our hearts for all you have done for Will. Please continue your good work with Parkinson’s disease, and I hope Will's case will help you in the treatment of other Parkinson’s disease patients."
Linda Condon, 2015