Visitor Information

Revised Visitor Policy

Updated August 18, 2020

Safety for our patients, their loved ones and our staff is our top priority. We have revised our visitor policy to allow for limited visitation and ask that you follow the guidelines below to limit the spread of COVID-19.

Please note that we are currently restricting visitors who have been to one of the states on the New York State travel advisory list issued by the NYS Department of Health. Anyone who has traveled to a restricted state within 14 days is not permitted to visit the hospital at this time. View the current list of restricted states.

While you may not be visiting a patient who is being treated for COVID-19, the risk of transmission of the virus still exists within the community. Our guidelines have been put into place to minimize exposure for everyone in the hospital. If you prefer, you can still visit with patients virtually through a smart phone, tablet or computer, or call them on their room phone. If you decide to come to the hospital, here’s what you need to know.

Who Can Visit

Only visitors who have been given permission to visit by the patient will be allowed to the unit.

  • Main Hospital: One visitor over the age of 18 is permitted per patient per day.* Visits are limited to three hours per day between the hours of 3 and 6 pm, unless otherwise authorized. For patients with COVID-19, visitation is for one hour per patient per day. Visitors must remain in the patient’s room for the entire stay. Lounges, common areas and dining facilities are closed to visitors.
  • Children’s Hospital: One parent/legal guardian is permitted per patient.
  • Emergency Department and CPEP: Visitors are not permitted.*
  • Cancer Center/Outpatient Offices: Visitors are not permitted.*
  • Surgical/Procedural/Testing: One visitor may accompany a patient through the intake process but will then be asked to leave the building and may rejoin the patient for the discharge process.*
  • Inpatient Psychiatry: One visitor per day per patient between the hours of 2 and 3 pm.

* Exceptions will be made for pediatric patients; patients in Labor & Delivery for the duration of the patient’s stay; patients with intellectual, developmental or other cognitive disability; and patients receiving end-of-life care.

During Your Visit

  • Provide us with your name and telephone number at the Information Desk in the event contact tracing is required.
  • You are discouraged from coming into the hospital with any type of large bag (tote bag, backpacks, overnight bags, etc.).
  • Wear a face covering/mask that fully covers your nose and mouth. Masks will be provided by the hospital. If you do not wear a face covering/mask, you will be asked to leave.
  • You will undergo symptom and temperature checks via thermal scanning when entering the hospital (please remove hats). You will also be asked health screening questions.  
  • Remain in the patient’s room for your entire visit. You will not be permitted in other common areas, including the lobby, Starbucks, Panera, Jamba Juice or the cafeteria.
  • Practice good hand hygiene and wash with soap and water for 20 seconds or use hand sanitizer when entering and exiting a patient’s room.
  • Maintain social distancing of at least 6 feet throughout the visit.
  • If you are visiting a patient with COVID-19, in addition to your face covering/mask, you must wear other required personal protective equipment (PPE). They include:
    • Plastic gown
    • Face shield
    • Gloves

All visitation may be further restricted by any of the following: clinical condition/status at the time of the visit; high risk of transmission to others; guidelines issued by a regulatory agency (Centers for Disease Control or Prevention, New York State Department of Health or The Joint Commission); or staff judgement.

If you have specific questions about visiting the hospital, please call the Department of Patient Advocacy at (631) 444-2880.

Thank you for your support in helping us to provide a safe and healing environment for everyone.