It is an idea that makes a lot of sense: Create a forum for patients to talk directly to doctors-in-training about how to provide compassionate, respectful care. After all, patients are the experts on how they want to be treated; tomorrow’s healthcare providers can only benefit from the discussion. At Stony Brook Medicine, this idea is one of many generated and implemented through our Partners In Care Council.
Under the umbrella of Patient and Family-Centered Care, the Partners In Care Council brings together former patients and family members, community members, executive leaders, physician leaders, nursing leaders, chaplaincy, staff from several key hospital units, and representatives from the School of Medicine. Their goal: to sit down and talk on a regular basis about new and better ways to deliver effective patient care.
One of the council’s recent suggestions was to create opportunities for the next generation of physicians to obtain direct feedback from patients. Patients and family members speak to medical students, residents and other doctors-in-training on how their actions affect the delivery of care. This grassroots approach to better performance—obtaining personal input from patients and families—eventually will be applied in every department at the hospital.
information on PFCC or the Partners in Care Advisory Council, please contact:
Director, Patient Advocacy, Patient & Family Centered Care, Language Assistance Services
Stony Brook University Hospital